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Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

How to open a support ticket and see the history

A support ticket is the most effective way to reach us. It is tied to your account, keeps the whole conversation in one place, lets you attach files, and never…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseDomains & DNS

How to transfer a domain to us

Bringing a domain you registered elsewhere over to us. The transfer keeps the time you already paid for - it is added to the new period, not lost. Before you…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseChoosing the Right Plan

Shared hosting vs dedicated server: when the jump is worth it

These are the two extremes: on one side, everything handled by us on a shared machine; on the other, an entire physical machine that is yours alone, to administer. Side…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBackups & Migration

How to migrate a site without downtime

Changing hosting provider does not have to take your site offline. The trick is simple: set everything up here before pointing the domain. While you prepare the new account, the…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

How to enable or disable two-factor authentication (2FA)

Two-factor authentication (2FA) adds a second step to logging in to My Interweb: after your password, you also confirm with a code generated by an app on your phone. Even…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBackups & Migration

Internal migration: moving sites between plans

Changing plan inside Interweb - from Pro Hosting to Plus Hosting, say - is far simpler than migrating from another provider. In most cases nothing has to be moved: the…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

How to unblock your IP address

Our servers run a firewall that automatically blocks IP addresses with too many failed access attempts. It is necessary protection against attacks - but sometimes it catches the site owner…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge basecPanel & WHM

My Interweb vs Plesk: how they differ and which panel we use

Plesk is a hosting panel, like cPanel. It does the same job - files, e-mail, databases - with a different interface. And like cPanel, it does not replace My Interweb:…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

How to recover access to your account

Can't log in to My Interweb? In most cases you can get back in yourself in a couple of minutes - no need to wait for support. Forgot your password…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge basecPanel & WHM

How to change your cPanel password

There are two ways to change your cPanel password, and the difference is simple: one needs the current one, the other does not. Before you start: this is your cPanel…