Our principles | Interweb Moçambique

Customer first

  • We start from the problem of whoever comes to us, not from the solution we already have.
  • We explain things clearly, without jargon.
  • We only promise what we can deliver.

In practice: Support requests get a first reply within 48 hours. Support Policy

No red tape

  • Teams set their own goals and act on them.
  • We only ask for approval when a decision is hard to undo.
  • Fewer meetings, more work done.

In practice: A free domain is registered on the spot, with no one’s approval to wait for. Search for a domain

Results as a team

  • We push ourselves and our colleagues.
  • Helping someone who is stuck is part of the job.
  • Wins belong to the team, and so do mistakes.

In practice: Every area has a person in charge, with a name and a face. Meet the team

Decide with data

  • We put the numbers on the table and share them on time.
  • We test our instincts against the facts.
  • When the data changes, we change our minds.

In practice: Our plans sit side by side, with the price and what each one includes. Compare plans

Always learning

  • We want to understand how things work, not just get them done.
  • The company pays for training and certifications.
  • We share what we learn.

In practice: The company pays for the courses, training and certifications of the people who work here. See the benefits

Own what you do

  • We finish what we start.
  • Whoever sees a problem fixes it or hands it to someone who can.
  • “That’s not my job” does not exist here.

In practice: We reply to every application within 15 working days. Apply

Tell the truth

  • We give honest feedback, with respect.
  • We admit mistakes early, while they still cost little.
  • We explain the reasons behind our decisions.

In practice: Deadlines, prices and limits are written in our Terms — we don’t promise what isn’t there. Read the Terms

Quality without shortcuts

  • We test before we deliver.
  • Customer data is handled with care.
  • Quality is measured by what the customer sees.

In practice: Our password generator runs only in your browser: the password is never sent or stored. Generate a password

Speed with care

  • We decide quickly on what can be undone.
  • We think calmly about what cannot.
  • We deliver in small steps.

In practice: In a copyright complaint, we give the customer 48 hours to reply before we decide. Copyright Policy

Growing with the community

  • We put local people and businesses online.
  • We support education, culture and sport initiatives.

In practice: Our AI domain generator suggests names with local words and places. Try the generator

In the team’s words

Four of these principles, in the words of the people who run Interweb.

  • 2No red tape
    Every team has its own goals (OKRs) and decides how to get there. With no red tape or extra coordination, everyone can make things happen.
    Roldão MucuhoCEO
  • 3Results as a team
    Getting good results, month after month, is a team sport: pushing ourselves, helping each other and reaching the company’s goals together.
    Natércia OtíliaCFO
  • 4Decide with data
    With good people and the numbers shared in time, we don’t need a budget sign-off for every step. Well-informed people make good decisions.
    Nilza OdeteCMO
  • 5Always learning
    At Interweb, learning is part of the job and strongly encouraged. We want to understand how things work, not just do them.
    Etelvino JoséCTO

What this means for you, as a customer

Three commitments you can check for yourself.

  • A reply within 48 hours

    Support works 24 hours a day, every day, and every request gets a first reply within 48 hours.

    Support Policy

  • Prices in plain sight

    Every plan shows its price and what it includes, side by side, before you decide.

    Compare plans

  • Rules in writing

    Deadlines, prices and limits are in our Terms and Conditions, which you can read before you sign up.

    Read the Terms

There are 2 open positions right now

See the role and the requirements, and apply on the job page.

Get to know us better

Principles live in people and in everyday work.

Work with us

Do these principles sound like you?

See our open positions and send your application.

See open positions 2 Open application

We reply to every application within 15 working days.

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