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Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

Hosting words for beginners: the terms on your invoice and in your panel

The first invoice and the first panel come full of abbreviations nobody explained. You do not need to memorise them: you need to know enough to understand what you are…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseE-mail

Google Workspace or Microsoft 365 on your own domain: MX records, and keeping your website with us

The short answer: you can have the website with us and the e-mail with another service, such as Google Workspace or Microsoft 365. What decides where your domain’s e-mail goes…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge basecPanel & WHM

You cannot log in to cPanel: the causes, in order

The short answer: it is almost never a fault: it is one password swapped for another, a misspelt username or an address blocked by mistake. The quickest way uses no…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

How a website works: from the address you type to the page on your screen

The short answer: when you type an address, the browser asks DNS which server belongs to that name, connects to that server, and the server sends back the page. In…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseDomains & DNS

Registrar lock: what it protects, when to unlock it and when to leave it on

The short answer: the registrar lock is a padlock on the domain that stops it being transferred to another provider unless you authorise it. It should be on almost always,…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

A service suspended for a reason other than payment: what it means and what happens next

The short answer: the most common cause of a suspension is an unpaid invoice, and that one has its own rules and a simple path: How to reactivate a suspended…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

A support request that gets a fast answer: what to include, by type of problem

The short answer: the fastest answer is the one that does not need a question back. A request with the site address, what you expected, what happened and when usually…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseAutomation & n8n

Recurring invoices and payment reminders: automating the follow-up for a service business

In a service business (retainers, maintenance, monthly fees) it pays to automate issuing the invoice and the payment reminder, and keep by hand only what needs judgement: a dispute, a…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseWordPress & CMS

A test copy (staging) of your WordPress site: changing things safely

The short answer: a test copy is a second site, identical to yours, that only you see. You try the new theme, the big update, the plugin you do not…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

Ten mistakes first-time website owners make, and how to avoid each one

The short answer: nearly all the problems of a site’s first months repeat from person to person. Most are not technical: they are not having the account and domain in…