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Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

I paid twice or paid the wrong invoice: what happens to the money

Paying twice, or paying the wrong invoice, is not lost money: it is recorded on your account and can be sorted out. What matters is not paying a third time…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBackups & Migration

Moving a site by hand: files by FTP and the database

Moving a site by hand is two copies and one connection: the files, the database, and the line of configuration that tells the application where the new database is. You…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSEO & Marketing

A helpful 404 page: what it should say and how to check it works

The short answer: the 404 page is what a visitor sees when the address does not exist. A good one says so clearly, keeps the site’s menu and shows a…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

I think someone got into my account: what to do in the first hour

If you suspect someone got into your account, change the password of the account’s e-mail first, then the My Interweb one, and only then check what was touched. The order…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseE-mail

SMTP relay through a smarthost: sending mail from a VPS or from an application

This article is for people with a VPS or server with root access, or an application that sends e-mail. The short answer: instead of your server delivering mail straight to…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseE-mail

Reading an e-mail header: did SPF, DKIM and DMARC pass?

Every e-mail carries, hidden, a header: a technical report of where it passed through and how it was judged. It is the most direct proof for answering “why did it…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

The amount on my invoice looks wrong: what to check before you write to us

Almost always the amount is not wrong, it is different from what you expected, and the cause is one of eight things: a first invoice that covers only a few…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSEO & Marketing

UTM links: finding out which campaign brought each visit

A UTM link is a normal address on your site with tags added at the end saying where the person who clicked came from: which e-mail, which post, which ad.…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseE-mail

Track Delivery: finding out what happened to a message you sent

“I sent it, and they say they did not receive it.” Instead of guessing, cPanel has a screen that shows the trail of each message that went through the server:…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseOnline Stores

Customising the WooCommerce order e-mails: wording, logo and what to say

The “order received” e-mail is the message a shop's customer opens most. By default it goes out with WooCommerce's wording, without your logo, and often does not say what happens…