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Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

Refunds and cancellations: what comes back, when, and what does not

Refund and cancellation sound like the same thing and are not. Almost everyone who writes to us asking for a refund actually wants the first of the two below —…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSecurity

I bought an SSL certificate and it has not activated: domain validation

You bought an SSL certificate, you paid, and the padlock still has not appeared. It is the most frequent question we get about certificates — and nearly always only one…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseComparisons and alternatives

WhatsApp, e-mail or SMS: advantages, disadvantages, risks and who each is for

WhatsApp, e-mail and SMS all exist to talk to customers, and the question «which is best» has no answer — because they are for different things. This page puts all…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

Renewing and changing your billing cycle, and saved payment methods

Paying monthly or yearly does not change the service — it changes how much you pay and how many times a year you have to think about it. This article…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSecurity

How to tell whether an e-mail really came from us

A fake message pretending to be your hosting provider is the most common attack against accounts like yours — and the most profitable one to run, because a single password…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

What actually happens when you change plan: files, dates and the money already paid

How to request a plan change is in how to upgrade or downgrade your plan. What almost nobody explains — and it is what holds people back — is what…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

Which countries can buy from us, and which portal to use

Short answer: from any country. We have no blocked countries, we do not require you to live in Mozambique or Angola, and a customer in Lisbon, Abidjan or Toronto buys…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge basecPanel & WHM

Making and keeping your own backup, and testing that it works

Restoring a copy of ours is covered in how to restore your data with JetBackup. This article is about the other half, and it is the half usually missing: having…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseE-mail

E-mail marketing: doing it properly without burning your domain

E-mail is still the channel that returns most per unit of money spent — and also the one where it is easiest to ruin everything at once. A badly run…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseE-mail

Catch-all, forwarders and aliases: the three that get confused

cPanel has three e-mail features that do similar-sounding things and get confused constantly — and picking the wrong one means lost messages or a mailbox full of rubbish. Here they…