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Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseChoosing the Right Plan

Securing your WHMCS: the admin folder, two-step login, file permissions and updates

This article is for resellers who run their own WHMCS. WHMCS is another company’s product: we neither sell nor resell licences, as explained in what WHMCS is. Menu names change…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge basecPanel & WHM

You cannot log in to cPanel: the causes, in order

The short answer: it is almost never a fault: it is one password swapped for another, a misspelt username or an address blocked by mistake. The quickest way uses no…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

Account area, cPanel or webmail: which login do you need?

You have three different places to sign in, each with its own password, and mixing them up is the commonest cause of a “cannot sign in” that turns out to…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

A service suspended for a reason other than payment: what it means and what happens next

The short answer: the most common cause of a suspension is an unpaid invoice, and that one has its own rules and a simple path: How to reactivate a suspended…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

A support request that gets a fast answer: what to include, by type of problem

The short answer: the fastest answer is the one that does not need a question back. A request with the site address, what you expected, what happened and when usually…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseChoosing the Right Plan

Payment gateways in WHMCS: modules, bank transfer and confirming payments by hand

This article is for resellers who run their own WHMCS. WHMCS is another company’s product: we neither sell nor resell licences, as explained in what WHMCS is. Menu names change…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

Which password is which: client area, cPanel, e-mail, FTP, database and WordPress

The short answer: a site with e-mail and a database has six or seven different passwords, and each one only works in one place. “I changed the password and it…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

A referral is missing from your affiliate account: the usual reasons

The short answer: the programme ties a person to your link through a cookie in the browser of whoever clicked, and only pays once the invoice is paid. Almost every…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

Spaces, accents and symbols in links and file names: URL encoding without broken links

The short answer: an address can only carry a limited set of characters. Everything else (a space, an accented letter, many symbols) travels as % followed by two hexadecimal digits:…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseChoosing the Right Plan

WHMCS e-mails landing in spam or not sent: SMTP settings, sender address and templates

This article is for resellers who run their own WHMCS. WHMCS is another company’s product: we neither sell nor resell licences, as explained in what WHMCS is. Menu names change…