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Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

I paid less than the invoice asks for: partial payments and how to settle the rest

When you pay less than the invoice asks for, the invoice stays open with the difference still to settle, and the service does not activate or renew until the rest…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

Paying an invoice for someone else, or having your company pay yours

Anyone can pay an invoice, as long as the amount is exact and the payment says which invoice it is. The invoice stays in the account holder’s name, whoever pays.…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

Where to find your services, domains, invoices and tickets in your account

Once you are signed in to My Interweb the home page shows a summary, but what you are after is nearly always in one of four places in the menu:…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

The invoice PDF will not download, opens blank or looks wrong: what to try

Almost always the problem is the browser or the PDF reader, not the invoice. The invoice is generated by the system, it is the same one that was e-mailed to…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

An invoice or renewal notice from a company you do not know: how to check if it is real

If the message comes from a company you never bought from and asks for money for a domain, a website or a “listing”, it is most likely a scam. Whoever…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

A window about unpaid invoices appears when I sign in: what it is and what to do

It is a reminder from us. When you sign in to your account and have at least one invoice that is unpaid (or waiting for the payment to be confirmed),…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

How to get an invoice in your company name and tax number

For the invoice to come out in the company’s name with its tax number, fill those details in on the account before you order: company name, address and tax number,…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

Tax on a hosting invoice in plain words: included, added or not charged

Consumption tax (VAT or its equivalent, depending on the country) is an amount added to the price of a service, which the company passes on to the state. On an…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseOnline Stores

Invoices for your shop customers: how to issue them from WooCommerce orders

The customer buys and asks for an invoice. WooCommerce sends an order confirmation e-mail, but that e-mail is not an invoice. Issuing invoices is an obligation that depends on the…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseChoosing the Right Plan

WHMCS automation settings: when invoices go out, reminders, suspension and termination

This article is for resellers who run their own WHMCS. WHMCS is another company’s product: we neither sell nor resell licences, as explained in what WHMCS is. Menu names change…