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Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

I ordered an upgrade and have not paid it: what happens to my plan and my renewal

Until the upgrade invoice is paid, your plan does not change. The account keeps the limits of the old plan, the site and the e-mail are not touched, and the…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge basecPanel & WHM

Frequently asked questions about CDNs

The questions we get most often about CDNs, in order. The first one matters most, and the answer is short. Do you sell a CDN? Is one included in my…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

Giving a developer access to your site without handing over your password

You do not need to give the password of your account to whoever builds your site. There are smaller accesses that are enough for the job, that you can switch…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

Which e-mail is which: account e-mail, domain contact e-mail, mailbox and support e-mail

The short answer: you have, at least, four kinds of e-mail around you, and mixing them up is behind many notices that “do not arrive”. The account e-mail is for…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseE-mail

Which e-mail addresses a business should create: role addresses and personal ones

The short answer: create two kinds. Role addresses (such as info@, sales@, support@) are what customers see and that someone else can take over when a person leaves. Personal addresses…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseChoosing the Right Plan

Securing your WHMCS: the admin folder, two-step login, file permissions and updates

This article is for resellers who run their own WHMCS. WHMCS is another company’s product: we neither sell nor resell licences, as explained in what WHMCS is. Menu names change…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseComparisons and alternatives

Free e-mail address or e-mail on your own domain: what changes for a business

Short answer: for the business, use an address on your own domain ([email protected]). For your personal life, the free one carries on serving. The difference is not “more professional” as…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge basecPanel & WHM

You cannot log in to cPanel: the causes, in order

The short answer: it is almost never a fault: it is one password swapped for another, a misspelt username or an address blocked by mistake. The quickest way uses no…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

A service suspended for a reason other than payment: what it means and what happens next

The short answer: the most common cause of a suspension is an unpaid invoice, and that one has its own rules and a simple path: How to reactivate a suspended…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

Account area, cPanel or webmail: which login do you need?

You have three different places to sign in, each with its own password, and mixing them up is the commonest cause of a “cannot sign in” that turns out to…