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Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

A referral is missing from your affiliate account: the usual reasons

The short answer: the programme ties a person to your link through a cookie in the browser of whoever clicked, and only pays once the invoice is paid. Almost every…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

A support request that gets a fast answer: what to include, by type of problem

The short answer: the fastest answer is the one that does not need a question back. A request with the site address, what you expected, what happened and when usually…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseChoosing the Right Plan

Affiliate or reseller: which suits someone who builds sites for clients

The short answer: if you build sites, shops or e-mail for other people, you have two ways to earn from hosting: recommend us as an affiliate, or resell. As an…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseChoosing the Right Plan

Payment gateways in WHMCS: modules, bank transfer and confirming payments by hand

This article is for resellers who run their own WHMCS. WHMCS is another company’s product: we neither sell nor resell licences, as explained in what WHMCS is. Menu names change…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

Which password is which: client area, cPanel, e-mail, FTP, database and WordPress

The short answer: a site with e-mail and a database has six or seven different passwords, and each one only works in one place. “I changed the password and it…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseDomains & DNS

Why a domain transfer is paid before it starts, and why it costs a year of renewal

The short answer: a transfer is paid first because it is at the moment of the request that we pay the extension's registry, and the registry only moves the domain…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseChoosing the Right Plan

WHMCS e-mails landing in spam or not sent: SMTP settings, sender address and templates

This article is for resellers who run their own WHMCS. WHMCS is another company’s product: we neither sell nor resell licences, as explained in what WHMCS is. Menu names change…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

Can I change the currency of my account, and what changes if I do

An account always bills in a single currency, and on this brand invoices come out in MT. The currency can be changed, but it is not an option on your…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

Spaces, accents and symbols in links and file names: URL encoding without broken links

The short answer: an address can only carry a limited set of characters. Everything else (a space, an accented letter, many symbols) travels as % followed by two hexadecimal digits:…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

I think someone got into my account: what to do in the first hour

If you suspect someone got into your account, change the password of the account’s e-mail first, then the My Interweb one, and only then check what was touched. The order…