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Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseWhatsApp & APIs

Fake WhatsApp messages in your company name: protecting customers from scams

The short answer: you cannot stop someone creating a WhatsApp account with your name and your photograph, but you can make it easy for customers to tell which is the…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

Payment reminders: what to expect, and why one arrived after you paid

Reminders are automatic and go out according to the state of the invoice. If one arrived after you paid, it is nearly always one of four things: the payment was…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

What stops working if you do not pay: website, e-mail, DNS and domain, one by one

Not paying an invoice does not wipe everything at once: there are three phases, and each one stops different things. First the service carries on, then it is suspended (it…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

A charge you do not recognise or disagree with: what to do before you call your bank

Before you dispute it, find out which charge it is. In most cases the answer is on an invoice in your account, and the surprise comes from an automatic renewal,…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseAI & Agents

Embeddings and semantic search: finding things by meaning in your own content

An embedding is a list of numbers that represents the meaning of a text. Two texts that say similar things get similar lists, even if they share no words. That…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBackups & Migration

Handing a website over to a client or another company: what to move and what to change

Handing over a site is four different things, and each has its own owner: the domain, the hosting account, the content, and the third-party accounts (analytics, e-mail, payments). The usual…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

Paying without a card: the methods we accept, one by one

The short answer: we accept credit and debit cards, PayPal, Google Pay and Apple Pay (paying by card), but you do not need a card to pay. Without a card,…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseWhatsApp & APIs

A QR code that opens a WhatsApp chat with you: making it and where to put it

A WhatsApp QR code is just your wa.me link drawn in squares: whoever points a phone camera at it opens a chat with you, without typing the number. It takes…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge basecPanel & WHM

Usage warnings at 75%, 85% and 95%: what our e-mails mean and what to do next

The short answer: every plan has resource limits: disk space, number of files (inodes), CPU, memory, processes, I/O and e-mails per hour. The limit is 100%. When your account reaches…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

Your refund was approved: how the money reaches you and why the amount can differ

When a refund is approved, the money goes back, whenever possible, the way it came. The part we do not control is what happens after we send it: the bank…