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Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

Which currency you pay in, and why your bank charged something else

Your account bills in one currency, and it is always the same one: on this brand invoices are issued in the metical (MZN). That is the figure on the invoice,…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

How to use AI on your phone, and what never to type into it

In Mozambique, plenty of people work from a phone and do not always have a computer to hand. Artificial intelligence tools work well that way — and some things only…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

How to make a complaint and how we handle it

Not everything goes well. When it does not, we want to know — and we want to hear it from you, rather than on social media or through a customer…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

Refunds and cancellations: what comes back, when, and what does not

Refund and cancellation sound like the same thing and are not. Almost everyone who writes to us asking for a refund actually wants the first of the two below —…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSecurity

I bought an SSL certificate and it has not activated: domain validation

You bought an SSL certificate, you paid, and the padlock still has not appeared. It is the most frequent question we get about certificates — and nearly always only one…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseComparisons and alternatives

WhatsApp, e-mail or SMS: advantages, disadvantages, risks and who each is for

WhatsApp, e-mail and SMS all exist to talk to customers, and the question «which is best» has no answer — because they are for different things. This page puts all…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

Renewing and changing your billing cycle, and saved payment methods

Paying monthly or yearly does not change the service — it changes how much you pay and how many times a year you have to think about it. This article…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSecurity

How to tell whether an e-mail really came from us

A fake message pretending to be your hosting provider is the most common attack against accounts like yours — and the most profitable one to run, because a single password…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

What actually happens when you change plan: files, dates and the money already paid

How to request a plan change is in how to upgrade or downgrade your plan. What almost nobody explains — and it is what holds people back — is what…

Interweb Mozambique www.meu.interweb.co.mz › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

Which countries can buy from us, and which portal to use

Short answer: from any country. We have no blocked countries, we do not require you to live in Mozambique or Angola, and a customer in Lisbon, Abidjan or Toronto buys…